Text Local Reviews
Text Local has an overall rating of 4.6 based on 96 reviews. Customer feedback on Text Local is mixed: Text Local reviewers highlight positive aspects like user-friendly interface, reliable delivery rates, excellent customer support, competitive pricing, which strongly appeal to small to medium-sized businesses, marketers, event organizers, customer engagement teams. However, Text Local is often criticized for its limited customization options, occasional delivery delays, complex pricing structure, lack of advanced analytics.
96 reviews
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How would you rate Text Local?
All Text Local Reviews (96)
Gavin.Lopez
February 13, 2023
"Not functional for numbers outside the UK"
This thing doesn’t function for numbers that aren’t in the UK. It shows as sent in the Reports - API Messages account dashboard, but it NEVER gets to cell phones based in the US.
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theswammee83
February 11, 2023
"Chloe's Quick Response"
Chloe was super quick to respond. She really helped me out and was supportive when I had a tough time getting extra credits.
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nickelessjt
February 10, 2023
"Pretty simple to get going, will cut down on admin hours"
Setting it up was quite straightforward for me, and the guidance from James along with the tutorials was super useful. I'm confident that this product will be a big help for us and will significantly reduce our admin time.
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GeneReyes
February 02, 2023
"Awesome setup and super useful."
Awesome setup and super useful.
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sadlion988
January 13, 2023
"Textlocal: Awesome for Your Business"
Textlocal is an excellent resource that helps you boost your business. However, it's a bummer that we can't access this feature on our mobile devices anymore.
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VeraAndrews
January 12, 2023
"Functions Great, But the Interface Could Use a Revamp"
I appreciate that it runs smoothly alongside our software and, after the initial setup, it performs pretty well. However, the user interface leaves much to be desired, and the iOS app is lacking. This has been an ongoing issue for quite a while. I believe that Text Local should really put some resources into improving its customer interface. Still, this hasn’t deterred us from using their service for the time being.
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StephanieGray
December 18, 2022
"Been using Textlocal for a bit now..."
I've been with Textlocal for several years, and I gotta say, their customer service is awesome, plus the YouTube tutorials are super helpful.
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daniellele18
December 17, 2022
"Great for Our Purposes"
Overall, it's a solid system that fits our requirements and works well with our other communication tools. Sometimes it lags a bit when switching screens or after hitting a button, leaving us wondering if it’ll actually load. The reporting features could definitely be more user-friendly, but it generally does the job. The graphs and reports seem a tad old-fashioned, yet the system meets our needs just fine.
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starkwright23
November 28, 2022
"Awesome service and fantastic value from Text Local"
Being a small charity, we've been relying on Text Local for quite a while. It's super user-friendly, offers great bang for your buck, and is really quick. Haven't come across anything that beats it. Much appreciated!
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MarieHall
November 22, 2022
"Text Local for My Medical Practice"
I've been using Text Local for my healthcare business and I can't recommend it enough. I've heard from plenty of other folks in the industry who are also on board with this service. Big thanks for the awesome automation!
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DerekParker
November 07, 2022
"Setting up an account is a breeze!"
Creating an account is super simple and clear-cut. The interface is user-friendly and quite easy to navigate. The support team responds promptly. Overall, a fantastic provider to collaborate with!
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Janice.Riley
October 13, 2022
"A tad let down by the MMS feature..."
A tad let down by the MMS feature not functioning as it ought to. We had a map image created specifically for our guests to receive on their arrival day. I sent out a few test messages about a month back and just got them yesterday! The regular text messaging seems to be working fine, though.
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Kay.Jennings
September 23, 2022
"Awesome support, super user-friendly."
Fantastic service! Chloe walked me through everything and helped me get my account going, which was really straightforward and easy to grasp.
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princegeorge550
April 22, 2022
"Finally got everything running"
Finally got everything running. Can't blame them, it's on me. It's functioning like it should. I'm planning to add a customer reply feature, but I think that might bump up the price. Fingers crossed, I’ll be back later to say this is one of the best decisions I've made.
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PamelaCook
April 19, 2022
"Regrettably, your service isn't cutting it..."
I hate to break it to you, but your service ain't doing the job for messages heading to Denmark. Even though the delivery status claims 'Delivered', that's just not the case. This issue affects folks on both 3 and TDC.
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